Why Web.com Sucks

The folks at Web.com are useless. I've paid them $15 a month for 7 years, and last week I found that the website I had Web.com host was down.

They never contacted me, but I found out they lost my website.

When I contacted them they also told me they lost the backup for my site. They also told me it was not their responsibility to solve this problem. They can take your money, but then they screw up that's your fault.

Nice.

IF YOU HAVE HAD PROBLEMS WITH WEB.COM OR INTERLAND EMAIL ME AT Sal@texastollparty.com so I can share your srory with others on this blog. I will only use your first name.

They lost my website - They call it Resolved!

Customer Support Ticket#:
4346571 RESOLVED

Sal Costello,

Our records show that your issue involving the following support ticket has been resolved:

Ticket#: 4346571
Issue: Web/Web site down

Issue history on ticket:
2/9/2007 2:51:25 PM - Arlene H.:
Sal called in since his website is down.



Solution history on ticket:
2/13/2007 3:54:14 PM - Kenneth R.:
Dear Sal Costello,

Thank you for contacting Web.com Technical Support regarding your site being down. Per my
supervisor, we have no back up of your site. We are sorry for any inconvenience that this may have caused.
Please contact us should you have additional issues or questions.  You may login to our support
site at https://support.interland.com/ for updates on existing issues or to open a new ticket.

Thank you for contacting Web.com. We appreciate your business.

Regards,
Kenneth R.
Web.com Technical Support
Got Questions?  Get Answers:
http://help.web.com

Feb 9th

Dear Sal:

Thank you for your patience as we work to resolve your issue, detailed on the following
Interland/CommuniTech support ticket:


Ticket Number: 4346571

Opened on:
2/9/2007 2:51:25 PM

Issue History on Ticket:
2/9/2007 2:51:25 PM - Arlene H.:
Sal called in since his website is down.



Solution History on Ticket:


We have escalated your issue to a specialized group for more timely resolution. Please note the
ticket number for future reference. You can check the status of your ticket by logging onto our
Support ticketing system at

https://www.webhosting-support.com/clientarea/login.

We are working diligently to resolve or answer your issue and will notify you upon resolution of
this ticket. Thank you for your continued business.


Interland Technical Support



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